Terms and Conditions
www.spiroulina.gr is the online store for the exhibition and distribution of products through the Internet of the Greek limited liability company “Hellenic Spiroulina Net LP”, located at 27 Lelas Karagianni, Athens, Greece Δ.Ο.Υ ΙΓ Αθηνών / ΑΡ. ΓΕΜΗ: 1440301000). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of “Hellenic Spiroulina Net LP”, located at www.spiroulina.gr
Make sure you agree to the following terms and conditions because any transaction with us through the above website www.spiroulina.gr is governed by the following terms and implies acceptance of these terms. The “Hellenic Spiroulina Net LP” reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made through its online store. The “Hellenic Spiroulina Net LP” undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. Please note that the change of terms does not include orders that you have already placed.
2. PROVIDED SERVICES & PRODUCTS
The “Hellenic Spiroulina Net LP” is committed to the completeness and validity of the information provided on its website www.spiroulina.gr, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, as well as for the accuracy of the data concerning the services provided, by the online store of “Hellenic Spiroulina Net LP”, services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of its operation website due to force majeure.
3. LIMITATION OF LIABILITY
The “Hellenic Spiroulina Net LP” guarantees the on time information of the final customers about their non-availability. The online store of “Hellenic Spiroulina Net LP” is not responsible for any technical problems that may occur to users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with use of the website. Also, the “Hellenic Spiroulina Net LP” has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.
4. INTELLECTUAL PROPERTY RIGHTS
The website www.spiroulina.gr is the official website of the “Hellenic Spiroulina Net LP”. All content on the websites posted by the “Hellenic Spiroulina Net LP”, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the “Hellenic Spiroulina Net LP” and are protected during the relevant provisions of Greek law, European law and international agreements. The names, images, logos and insignia that represent the “Hellenic Spiroulina Network EU” and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive marks and insignia of the “Hellenic Spiroulina Net LP” and/or www.spiroulina.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites www.spiroulina.gr should in no way be construed as a transfer or assignment of their license or right to use.
5. USER OBLIGATIONS
The users of the websites www.spiroulina.gr accept that they will not use them and the online store of the “Hellenic Spiroulina Net LP” for sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal, harmful, menacing, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as internal information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, corrupt or block any software; or computer hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.
The “Hellenic Spiroulina Net LP” recognizes the importance of the issue of the security of your Personal Information and your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the Online store of “Hellenic Spiroulina Net LP” is achieved by the following methods:
The passwords used for your identification are two: the Entrance Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information.
You are able to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your information is you through the above passwords and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage, you must notify us immediately, otherwise the online store of “Hellenic Spiroulina Net LP” is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest you use not only letters and numbers but also symbols and password creation.
Ensuring the Confidentiality of the Transfer of Your Personal Information
To ensure the confidentiality of data transfer, we use the SSL encryption protocol.
Controlled Access (firewall)
The access to the systems of the “Hellenic Spiroulina Net LP” (servers) is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases with confidential data and information of the company.
The system of the “Hellenic Spiroulina Net LP” first decrypts the information it receives using the same key (which is predefined at the beginning of your connection to the service) and then processes it. The systems of the “Hellenic Spiroulina Net LP” send you information following the same encryption process. Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) there is SSL encryption.
Encryption is essentially a way of encrypting information until it reaches its intended recipient, who can decrypt it using the appropriate key. During the order and if the user/customer has been connected with his username and personal password in the online store of “Hellenic Spiroulina Net LP”, all communication between your computer and the systems of Hellenic Spiroulina Net LP is encrypted using a key. That is, every time you send information to the system, your browser first encrypts it using a key and then sends it to the system.
Confidentiality of Transactions
Confidentiality is self-evident. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user/member to the “Hellenic Spiroulina Net LP” is confidential and the “Hellenic Spiroulina Net LP” has taken all necessary measures to be used only to the extent deemed necessary in the within the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications. The “Hellenic Spiroulina Net LP ” does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.
In the event that the “Hellenic Spiroulina Net LP” uses third parties to support its systems, it takes care to ensure confidentiality.
Without prejudice to the provisions of Chapter 7 hereof, relating to Personal Data, you may request any information held about you as well as their correction in the event that you can substantiate an error.
For your own safety, you should also treat all information provided through the service as confidential and do not disclose any information to third parties.
During your visit to the pages of www.spiroulina.gr you may be asked to state your personal information that concerns you (name, surname, email address, shipping address, etc.) as a rule to process your orders or in order for us to provide our services. Any personal data that you declare anywhere on the pages and services of the websites www.spiroulina.gr, are kept only for reasons related to your transactions with us, the improvement of the services provided and the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).
In any case, the employees of the “Hellenic Spiroulina Net LP” who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with the “Hellenic Spiroulina Net LP”, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information is not subject to any illegal processing.
For any question or suggestion or statement related to these issues please contact us using the special contact form provided at the following link https://www.spiroulina.gr/en/contact/.
At any time, the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.
8. BUYING PRODUCTS
On the shelves of our online store you can find a variety of products.Our products appear on the left of your screen, in the main menu. In case you are looking for something specific, use the search button which will lead you directly to specific choice of yours. The “Hellenic Spiroulina Net LP” makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be ruled out and it cannot be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. To secure the safety and efficiency of your purchases, if you notice that a product is offered at an unusually low or high price according to its market value, before proceeding with your order, please contact the Customer Service Department by calling at +302108646515 or via the website email form.
After registering your order you will receive an automated e-mail which will state the details of your order. After the processing of the order by the electronic purchasing department of “Hellenic Spiroulina Net LP”, you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point the contract between us is concluded.
As your order progresses you will receive some automated e-mails, which will report the progress of the order. Some of the potential messages that you will receive:
Order processing: When your order has been received by a partner of our company who checks if everything is right.
Pricing: The products of the order have been collected and have been sent for shipment to your place.
Partial pricing: Some of the products in your order have not been collected and are still pending. The products mentioned in the e-mail will be delivered to you.
Canceled: Your order has been canceled after your request or impossible to contact you to confirm it.
In case your order is pending then you will be notified with a corresponding e-mail or/and SMS. Alternatively we will contact you at the phones you have given us when registering or placing the order on our website.
There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach out to you and that you keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay. Your products will be delivered as soon as possible and in any time not exceeding sixty days from the conclusion of the contract. As exceptions are considered the products with Delivery Status (status): Pre-orders, Expected Soon and Upon order, for which there is a different update.
9. RETURN POLICY
A prerequisite for the return of products is to have in your possession the relevant purchase document proving the transaction (eg, Retail Receipt, Sales Invoice/Shipping Receipt, etc.), as well as to contact our call center at +302108646515 before returning the product.
1) Defective Products / Wrong Products
In case of a defective product, contact our company by calling +302108646515 to be informed about the way in which the product will be replaced. Our Company will replace the product if the requirements of the law are met and the terms of the Company’s return policy are observed.
Below we list the terms and ways of returning non-defective products in cases where we have made a mistake:
1. The date of receipt of the order with the date of submission of the application for return should not exceed 7 days.
2. The application must be written and e-mailed to [email protected] stating relevant details as well as a phone number so that an executive of our company can contact the customer for relevant clarifications.
3. The product must not have been opened or used and must be in its original (factory) condition in which it was delivered to you and be contained in its original packaging. Once received, its condition will be checked and in case it does not meet the above conditions, the return will not be accepted. The final decision on the condition of the product belongs to our company.
4. In any case, the product that is going to be returned must be accompanied by the corresponding sales document.
Note: In case of return of products at the customer’s request and if the above conditions are met, the customer will be exclusively charged with the shipping cost.
2) Right of Withdrawal
In case of purchases you make remotely (eg via the Internet), you can return the product and we will pay you back the price, if you notify us in writing via the contact form https://www.spiroulina.gr/en/contact/ or by calling Customer Service Department at +302108646515 within 14 calendar days since receiving the product either by you or by a third party that you indicate. By exercising the withdrawal you are obliged to return the product to us, in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to refund any amounts you have paid us including shipping cost paid by the customer for the purchase using the payment method you have chosen to pay us the price. In case you have paid using a payment card, we will proceed within 14 calendar days giving the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.
ATTENTION: In any case, before taking any action, contact us by calling at +302108646515 or by e-mail at [email protected] to guide you on the steps that you have to follow depending on the problem you are facing.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal have any results in case the damage to the goods has been caused due to the fault of the consumeror in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods.
In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost for returning the product exceeds the cost of universal postal service, then they will not be covered by the “Hellenic Spiroulina Net LP” and are paid by the customer.
You are not entitled to withdraw in the cases of article 3ιβ of law ν.2251/94 and in any other case that is provided by law or the present in accordance with the law.
Procedure & Ways to Return Products
1.In our physical place:
You can visit the office of our company (Mon-Fri 09:00-17:00) where the staff will check the condition of the product and will serve you immediately. If you wish to replace the product or change the product with another, it is recommended to contact our store in advance at +302108646515, to confirm the availability of the new product.
2. Product Shipping:
You can send us the product following the procedure below:
First you pack the products in the box in which you received your order. Inside the package you place the filled withdrawal form and finally you send the parcel, to the attention of the Returns Department.
For further questions and guidance regarding the shipment of the product you can contact us at +30 2108646515.
www.spiroulina.gr reserves the right to abolish or legally modify its return policy by posting the relevant new terms and conditions on its website.
In case of repeated returns by the customer, spiroulina.gr, reserves the right to refuse to accept product return, due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met (art. 281 of the Civil Code).
If the above legal procedure is not followed or the legal conditions for the return of the product are not met, then the product will be returned to the customer, who will be charged with the packaging and shipping cost.
The specialized staff of our Company is by your side, at all times, before and after the delivery of our products, ready to solve any problem and question. At tel. +302108646515, by e-mail at [email protected] or in person in our physical space you can report the problem you may face regarding our services.
The address where the products will be returned to is:
HELLENIC SPIROULINA NET LP, 27 Lelas Karagianni Str, Plateia Amerikis, 11252 Athens
For any other information or question you can contact customer service at +302108646515.
10. ORDER CANCELLATION
Without limitation of the Withdrawal provisions of article 9, the order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can go “back” and remove the quantities of products from your cart by clicking on the “remove” button. If the online order has been completed but the product has not been shipped yet, you can call at +302108646515 and one of our partners will cancel your order. In case your order has already been priced and you wish to cancel it, then contact the Customer Service Department at +30 2108646515 and provide details of your order. However, the status of the order will not change on your account page.
11. PAYMENT METHODS
a) Payment by Credit Card:
The online store of “Hellenic Spiroulina Net LP” accepts all Visa, Mastercard, American Express and DINERS credit cards. Your transactions in our online store are protected by top online security systems (SSL). For purchases with your credit card, follow the instructions in our online store. You will be asked to fill out the order form and the number and expiration date as well as the 3-digit number (CVV) on the back of your credit card. In case you choose to pay by credit card you must be present at the receipt of your order having your credit card and ID. In this case (i.e. payment by credit card) it is not allowed to receive the order by a third party who displays the credit card and wishes to pay instead of you using it. If the order is made on the data and on behalf of a company then the credit card you use must be corporate. That is, to have been issued in the data of the respective company. Upon receipt of the order, the holder of the corporate credit card must also be present, with his card and identity card.
b) Payment upon receipt of the order at your place (cash on delivery):
Pay the partner of our company, during the delivery of your order at your place. The cash on delivery method is valid for every part of Greece and has a charge of 2 €.
According to the current tax provisions, vouchers worth more than € 500 (including VAT) to individuals (Retail Receipt) and vouchers worth more than € 500 (VAT included) to professionals / businesses (Sales Invoice) should be paid ONLY with the following ways:
- Deposit / transfer to a bank account
- Credit or debit card debit
c) Deposit in a bank account
Prepay your order in one of the following bank accounts of the Banks we cooperate with:
Then send us the copy of the bank payment order by fax to 2108663067 or at [email protected], indicating your order number so that the identification can be done easily and quickly. Upon receipt of the copy of the bank payment order, we process your order.
d) Payment via PayPal:
By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for Online transactions. If you do not have a PayPal account, you can sign up here using your debit or credit card or through your bank account.
Transactions made through PayPal relate exclusively to delivery at the customer’s site and are not combined with other payment methods. For questions and information about payments you can go here. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service. More information here.
12. DIFFERENCE BETWEEN PRICE IN OTHER DISTRIBUTION CHANNELS AND ONLINE STORE PRICE
The pricing policy of the products of the “Hellenic Spiroulina Net LP” differs depending on its distribution channels: stores, catalogs, online store. In selected products and by seasons, there may be so-called “WebOffer” offers, where their price in the online store differs from other distribution channels and is valid only for purchases through this online store and shipping to your place.
In any case, although we make every effort to accurately indicate the details and prices we quote in our online store, we cannot rule out the possibility of typographical or technical errors in prices and product features. For this reason, we recommend you in the cases of “WebOffer” offers, before each payment and the completion of your order to contact the Customer Service Department to confirm this price at +302108646515 or via the e-mail form of the website.
13. ORDER / DELIVERY OF PRODUCTS / SHIPPING COST
When you place your order, you get the following message (example): “Order Confirmation. Thank you! We have received your order and you will be informed by email about its progress. If it is not in the inbox do not forget to check the junk / spam folder. ”
Delivery dates and times
The delivery times are valid according to the regulations of the respective Transport Company.
Receipt of products
Place your order by 14:00 Monday to Friday and you will receive it immediately.
In case you want a transport company of your choice with which the “Hellenic Spiroulina Net LP” does not cooperate, then the consumeris charged with shipping cost.
Shipping Cost / Free Delivery
Shipping charges are automatically calculated depending on the area where the order will be shipped in combination with its weight.
Refer to the table below:
|AREA DESIGNATION||FREE SHIPPING||CHARGE||CHARGE PER EXTRA KILO|
|WITHIN THE CITY (WIC) (Applies to the area of Athens and areas of Attica with the designation within the city)||Over 29,00€ & under 3kg||2€ under 28,99€ & under 3kg||0.90€|
|LAND DESTINATIONS (LAD)||Over 35,00€ & under 3kg||2€ under 34,99€ & under 3kg||0.90€|
|ISLAND DESTINATIONS (ISD)||Over 49,00€ & under 3kg||2€ under 48,99€ & under 3kg||1.00€|
|INACCESSIBLE DESTINATIONS (IND)||Over 49,00€ & under 2kg||4€ under 48,99€ & under 2kg||1.00€|
In order to see the shipping cost of your area, you must fill in the fields Country, Postal Code and City / Area in the Shopping Cart after you first add the products you want. The charges that apply per area designation are listed in the table above. The ratings are derived from the data of the Courier companies.
- The total weight of the products of each order is calculated automatically.
- All the above prices include VAT. Upon completion of your order, an email is automatically sent with the analysis of your order.
Automatic shipping calculation is not supported for orders outside Greece. For orders to other countries, please contact us at +302108646515 or by email at [email protected].
14. ORDER DELAY
Your order may be delayed for the following reasons:
In periods of extreme weather conditions, strikes or pandemics as well as in any case of force majeure, that may affect the transport and delivery of your order.
In case that is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you entered is not properly updated.
In any case, the delay does not exceed sixty days since the conclusion of the contract.
1. The “Hellenic Spiroulina Net LP” regularly sends informative emails to those customers who have subscribed to our newsletter.
2. The “Hellenic Spiroulina Net LP” is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP’s (Internet Service providers) for delivery.
3. Newsletters can end up in the spam folder, so please check regularly that they are not stored there.
4. Put the shipping address of the [email protected] box in your safe list.
5. In case you wish to no longer receive informative newsletters or you wish to unsubscribe altogether from the newsletter system of the “Hellenic Spiroulina Net LP”, you can inform us using the contact form of the site.
6. The “Hellenic Spiroulina Net LP” uses a provider (3rd party company) to identify (tracking) the recipients of newsletters. It does not provide 3rd party with information about first name, last name, home address.
7. The information from the “Hellenic Spiroulina Net LP”, is done only if you choose it and for as long as you wish. On the contrary, in case you have placed an order in the “Hellenic Spiroulina Net LP”, using our site, we send automated informational messages (email) about the progress of your order. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction.
It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
(The above prices include depending on the item you buy from VAT 13-24%)
16. PRODUCT EVALUATIONS
By submitting your evaluation and presentation to www.spiroulina.gr, you agree and guarantee that:
- The content of the presentation is your own creation and is not the intellectual property of a third party.
- What you write is about the product of the evaluation, does not refer to the pricing of the product and is not misleading or is a deliberate defamation of it.
- The presentation does not include email addresses, personal information of third parties, telephone numbers, links from stores, malicious websites or content websites that are not related to the product of the presentation.
- You do not post multiple identical presentations (spamming).
- For each presentation and evaluation that you will submit, you give to the “Hellenic Spiroulina Net LP” the full ownership of this material to copy, modify, delete it completely, adopt, publish, translate, use in any electronic or printed form and sell without having copyright on it.
- The “Hellenic Spiroulina Net LP” does not guarantee that you will always have the opportunity to modify or delete the material you uploaded through www.spiroulina.gr. However, the “Hellenic Spiroulina Net LP” has the right to remove or refuse to publish a presentation and evaluation for any reason.
- By writing an evaluation or presentation on www.spiroulina.gr you acknowledge that you are solely responsible for what is written and not the “Hellenic Spiroulina Net LP”.
- By providing your email address along with the presentation and evaluation of a product, you agree that the “Hellenic Spiroulina Net LP” has the right to use it to contact you about the status of the presentation or evaluation and other management aims.
- Please do not use greeklish. Make your rating easy to read and understand using Greek characters.
Tips for writing presentations. To watch your presentation go up in the “Hellenic Spiroulina Net LP”, we advise you to follow the following simple rules:
Have actually used the product before writing your comments
Emphasize the features of the product and not its pricing or advertising
Avoid the use of inappropriate comments, information about other companies and websites, as well as personal information, yours or of third parties: The “Hellenic Spiroulina Net LP” wants to protect your anonymity
Do you have a comment, question or topic that is not about product presentations and reviews? Please contact Customer Support and your message will be sent immediately to the appropriate department.
17. DISPUTE RESOLUTION
The “Hellenic Spiroulina Net LP” gives special importance to serving the needs of customers and solving any problems they have from their transactions with us. However, in the event that we are unable to fully resolve any issues you have and feel that to any extent any of your rights in our transactions are being infringed, you may seek to resolve any disputes by using the Electronic Dispute Resolution Platform (EDR) as provided in Article 14 of Regulation 524/2013. At the EDR you can submit to resolve any dispute you may have. The European Consumer Center of Greece has been designated as a national contact point for EDR in Greece, information on which for dispute resolution can be found at ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit to anything the rights that you and we have to resort to the competent courts.